Our Services

The TMG Customer Experience Model

We look at traditional business issues from a different perspective — and keep your customers at the centre of everything we do. We’ll help you clearly define the customer experience that your organization will create for your customers. And we’ll help you successfully deliver that experience.

Our Customer Experience Model creates change by following four stages: Assess, Aim, Build, Implement


At TMG, all of our service offerings are centered around the concept of driving customer experience. Using our customer experience model, we will assess your current state, and quickly identify areas of opportunity; both strategic and executional.


  • Channel assessment
  • Data analysis
  • Customer research
  • Customer journey mapping


  • Strategy development
  • Customer experience intent statement
  • Change management plan
  • Goals, objectives and KPIs


  • Organizational structure
  • Roles and job descriptions
  • Tools, processes and frameworks
  • Employee training and coaching tools


  • Employee training and coaching delivery
  • Measuring and reporting
  • Employee engagement and feedback
  • Continuous improvement programs