At TMG, we’re all about results. Below are just a few recent examples of how we’ve helped our clients to unleash their customer potential.
BCAA
Customer Experience Intent Statement
TMG International Inc. took BCAA through the process of defining the ideal customer experience, as well as creating internal alignment and excitement.READ FULL CASE STUDY
VIA Rail Canada
Revenue Optimization Model
Supported by TMG, VIA Rail was able to improve its two call centre's revenue generation opportunities, customer experience and efficiency. TMG's proprietary framework transitioned the contact from a transactional model to a revenue optimization model.READ FULL CASE STUDY
Rogers Communications
Rogers Smart Home Monitoring
TMG helped Rogers develop a Marketing Strategy and Take to Market Plan for their new Smart Home Monitoring service that enabled them to address the challenges of penetrate a highly competitive, rapidly evolving market.READ FULL CASE STUDY
Meridian Credit Union
Value Proposition Development
Meridian engaged TMG International Inc. to develop a concise value proposition with prioritized proof points that the organization could take forward to ensure the delivery of a consistent brand message and a positive Member experience.READ FULL CASE STUDY
Contact Centre
Revenue Generation Strategy
A major loyalty rewards contact centre with more than 1,000 agents that was operating as a transactional, redemption service found its mandate significantly expanded to include service and sales as a result of a significant corporate reorganization. TMG International Inc. was brought in to redefine this contact centre’s business model and supporting practices in order to drive an increased focus on customer experience, a renewed focus on efficiency, and a new focus on revenue generation.READ FULL CASE STUDY