Mike Aoki has a 25 year background in customer experience, sales and management training.
Mike was chosen by ICMI.com as one of the “Top 50 Customer Service Thought Leaders on Twitter” for the past five years. He also received the GTACC (Greater Toronto Area Contact Centre association) Award for social media influence, and the Canadian Institute of Management’s Quality Service Award for leadership.
Mike’s customer experience (CX) column appears monthly on the LANtelligence blog and he is a frequent contributor to “Contact Center Pipeline” magazine. He is also a co-author of the Amazon #1 bestselling leadership book, “Called to Action.“
Want to know more? Visit Mike’s LinkedIn profile.